Help Desk
We want you to enjoy what you ordered, but if something isn't right, let us know. Returns and Exchanges are always available on items that have not been customized.
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No Hassles - Our top priority is to provide the best possible service, and that is why we want to have the best return policy available. If for any reason you are not satisfied with your purchase, you may return the item for a refund. Returns must include a receipt and the items must be in original condition, including tags and labels. Once we receive the returned merchandise, we will credit your account within 10 business days. Shipping charges are not included in the refunded price.
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Convenient Returns

Returning merchandise is easy and hassle free. Follow the instructions below to ensure we continue providing the best possible service.

  1. Complete the Return and Exchange form you received with your shipment or print a new Return and Exchange form . (You will need Acrobat Reader to view this document. Acrobat Reader can be downloaded at http://www.adobe.com). Include it with the item(s) you're returning.

  2. Place the return label from your package on the return. If you use this label, we'll deduct $5.50 from the credit you'll be receiving to cover return shipping costs. If the return is our fault, we'll cover the shipping.

  3. If you're returning from outside the U.S., or don't want to use our label, please send your package, prepaid, via the carrier of your choice. Whichever carrier you choose, we suggest you insure the package and have it traceable.

  4. Send it to us at:

    Fanatics Retail Group Returns
    5245 Commonwealth Avenue, Suite 200
    Jacksonville, Florida 32254

We'll handle your return within 10 business days of receipt. Refunds will be processed to the credit card of the initial purchase. If you received the item as a gift, we will be happy to give you a store credit for the amount of the returned item.
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Easy Exchanges
Return merchandise by filling out our easy returns and exchanges form received with your package and enter the information for the items you are wishing to exchange. You don't even need to call us. We will bill your credit card for the new merchandise and refund your credit card for the returned merchandise as soon as we receive it. All exchanges will be processed as standard shipping at the current cost posted on our website. To request an alternate shipping method, please contact the Customer Service center.
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Damaged or Defective Products
Contact us if there is any damage to your package.
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Product Warranties
Warranty information comes packed with your item.
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